021: Launchers Are Listeners

Summary:

If you’re a launcher or a leader, you know how important it is to be a good listener. A few years ago, Shane began working with a Listening Coach. Through his time working on his listening skills, he learned that being a good listener is a lot more than just sitting quietly while another person talks. True listening is about helping people self-discover their own solutions. Today’s episode with Kevin, Shane and David is one all leaders and aspiring leaders need to hear.

Welcome to episode 21 of the Launch Youniversity Podcast.

Links + Resources:

Can You Hear Me Now? by Dr. Dallas Demmitt

Why I Stopped Solving Problems for My Team

Listening to Customer Feedback in the Validate Stage

Three Takeaways:

Shane’s Listening Coach, Dr. Dallas Demmitt, created a simple but effective framework to become a better listener and thinking partner. Here are three ways you can become a better listener today:

1. Ask: How can I bring value to the person I’m listening to?
In order to truly be a good listener, you need to understand the person across the table.  This is called anchoring the conversation. It’s putting yourself in a position to truly value the person you are listening to. Ask yourself: “How do I make ___ feel valued and appreciated?” Remember, the goal of listening isn’t to solve problems for them… it’s to help them self-discover their own solutions.

Read Shane’s blog on this: Why I Stopped Solving Problems for My Team

2. Eliminate outside distractions.
One of the hardest part of listening is focusing. Even if you’re listening, a quick glance at your watch or checking your phone can be perceived as you checking-out. Ask yourself: What’s most important here: The solution and your time? Or your ability to help the person? If it’s the ability to help the person, then put away your phone.

3. Summarize their thoughts back to them.
Allow someone to hear their own thoughts. Recap what they said to you and repeat it back to them. This moves you from solving their problems for them to taking them down the path to self-discovery.