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044: Launching Customer Experiences and Dreaming Big with Billy Boughey of Elevate Live Events

September 14, 2017 by Launch Youniversity Leave a Comment

Launching Customer Experiences and Dreaming Big with Billy Boughey of Elevate Live Events

SUMMARY:

To elevate means “to lift.” And that’s what Billy Boughey is an expert at. Sometimes it’s lifting the brand of a client. Other times, it’s lifting up his team by fostering a healthy culture. And often, it’s looking at what’s trending in the world right now (spoiler alert: it’s robots) and finding innovative ways to incorporate it into an experience.

Billy is the founder of Elevate Live Events, a creative event agency based in greater Atlanta. The vision of Elevate is to help people and organizations live and lead at a higher level. They do this by creating exceptional customer experiences.

Beyond his work at Elevate, Billy is a dreamer and a doer. We believe that his encouragement and practical advice for entrepreneurs and launchers might be just the thing you need to hear today.

We hope you enjoy this episode as much as we did. Welcome to Episode 44.

LINKS + RESOURCES:

Elevate Live Events

Take a tour of the elevate office (No, really! You’re invited!) by sending an email to: hello@elevateliveevents.com

Billy’s Twitter, LinkedIn and Email

Elevate Live Event’s Twitter, Facebook, Instagram

THREE KEY TAKEAWAYS:

1. Good business is built on relationships. 

Billy shared about a recent events his team put on for Auburn and Chick-fil-A. For the aspiring launcher thinking: “how do you even pitch organizations of that size?” Billy answers it for you. Build relationships and add value to them. Somebody you know knows somebody who could be your first client. When you genuinely invest in people and look for ways to bring them value, you’ll be surprised at what doors open up.

2. Don’t think about what it costs, think about what it’s valued at. 

One of the most common question launchers ask is: How do I price my product or service? Billy challenged that way of thinking. Instead of figuring out the math of how much it’ll cost,  figure out how much value it’ll bring. When you’re pricing based on value, not cost, you’ll know when to selectively say no to opportunities and when to give discounts for the sake of relationships.

3. Believe in talent, believe in people and go for it. 

One thing that’s pretty obvious when you talk to Billy is his belief in his team. There’s an intentionality with their work-place culture that weaves into everything they do. Billy also shared about his perspective on keeping the interests of your team above the interests of the client. When you believe in your team and equip and empower them to do their jobs well, they’ll care for the client and the business as much as you do. Hire people you believe in and then get out of their way as they go and do what they’re best at.

Tagged With: atlanta, customer experiences, entrepreneur, live events, passion, scale up, start up, talent, value

029: What Working for Tony Robbins, Oprah Winfrey and Dave Ramsey Taught Kevin Jennings About Creating Customer Experiences

May 4, 2017 by Launch Youniversity Leave a Comment

What Working for Tony Robbins, Oprah Winfrey and Dave Ramsey Taught Kevin Jennings About Creating Customer Experiences
What Working for Tony Robbins, Oprah Winfrey and Dave Ramsey Taught Kevin Jennings About Creating Customer Experiences
The Launch Youniversity Podcast
029: What Working for Tony Robbins, Oprah Winfrey and Dave Ramsey Taught Kevin Jennings About Creating Customer Experiences
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Summary:

Kevin is our resident creative-visionary here at Launch Youniversity. In addition to being part of the Launch Youniveristy team, he’s a husband, new father, digital strategist and founding CEO of a marketing agency.

Kevin has had the opportunity to work with some of the most well-known personalities on the planet. As you might suspect, Tony Robbins, Oprah Winfrey and Dave Ramsey are masters at caring for their customers and cultivating a valuable customer experience. Kevin has had a front-row seat to it all and he’s joining us today to share his lessons learned.

Welcome to episode 29 of the Launch Youniversity Podcast.

Links + Resources:

Kevin’s Marketing Agency Junction 32

Kevin on Twitter

Tony Robbins’ Website

Oprah Winfrey’s Website

Dave Ramsey’s Website

Basecamp

Harvest Time Tracking

Three Takeaways:

1. Add value first, sell second.
Tony Robbins’ philosophy is that he wants to add value to each persons’ life as fast as he can. This isn’t something limited to purchasing customers. Tony wants to add value to any person that comes in contact with his brand. This might be a free book chapter download from his website, an inspirational Instagram image or a blog post. If you’re first adding value to people’s lives, eventually selling a product will be a whole lot easier.

2. Know your customer’s pain points.
Even though Dave Ramsey is the CEO of a 500+ person company, he also has a radio show where he spends hours each day just talking to his customers about the pain points they’re facing. Talking to customers each day gives Dave an instinctual knowledge about what his people need (and what they don’t need). It’s not uncommon for CEOs to be out-of-touch with their customers, so they make decisions without any empathy for their customers. Empathy is the secret ingredient that Dave Ramsey and his team have mastered.

3. Turn your casual customers into raving fans.
Something that Tony, Dave and Oprah have all done successfully is turn their customers into their biggest fans. This happens when you continually get to know your customer and you continually serve their needs. This doesn’t happen when you think “okay, they bought my product.. so I’m finished with them.” Raving fans will evangelize your products or services to their friends, volunteer at your events and be your social media cheerleaders. But raving fans don’t happen naturally… they have to be nurtured.

 

Tagged With: customer experience, customer x, dave ramsey, live events, oprah winfrey, tony robbins

028: Brad Lomenick on Launching Catalyst, Scaling Success and Being the Right Kind of Leader

May 2, 2017 by Launch Youniversity Leave a Comment

Brad Lomenick on Launching Catalyst, Scaling Success and Being the Right Kind of Leader
Brad Lomenick on Launching Catalyst, Scaling Success and Being the Right Kind of Leader
The Launch Youniversity Podcast
028: Brad Lomenick on Launching Catalyst, Scaling Success and Being the Right Kind of Leader
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Summary:

If you’ve heard of the massively successful conference called Catalyst, then you’ve probably heard of Brad Lomenick. Brad was on the ground floor of launching the innovative leadership event and today he’s sharing the wisdom he gained through his experience there.

In addition to Catalyst, we’re talking to Brad about his book H3 Leadership: Be Humble. Stay Hungry. Always Hustle. We left this conversation with Brad feeling completely inspired, and hope that you’ll feel the same.

Welcome to episode 28 of the Launch Youniversity Podcast.

Links + Resources:

Brad’s Website and Twitter and Instagram

Catalyst

H3 Leadership: Be Humble. Stay Hungry. Always Hustle. by Brad Lomenick

LeaderCast

Three Takeaways:

1. Know who your audience is and invite them to the table.
The organizers of the Catalyst conference wanted to create a new type of event that reached next-generation leaders. So what did they do? They invited next-generation leaders to the table and spent time talking to them about their needs, ideas and goals for attending a conference. They didn’t ask conference veterans in their 40s and 50s what they thought would work. They hyper-targeted all of their research, planning and decision to the specific group of people that they wanted to serve.

2. What do you do after a successful launch? Go back to step one.
One of the reasons that Catalyst has scaled so well is because—even during their busiest, most successful seasons—they went back to step one in the Launch Loop: Understand. They never stopped trying to understand the problems they were solving and what their audience needed.

3. You honor people by asking for their help.
As launchers and leaders, we often tell ourselves that either: 1. We don’t need help, or 2. People are busy and will be bothered if you ask for help. Almost 90% of the time, you’re wrong about both. It takes wisdom and humility as a leader to know when you need another voice speaking into an idea or giving you honest feedback. Also, you’ll be surprised at how much other people are excited to help you. When you ask people for help, you are telling them that their opinion matters a lot to you, and by listening to them you honor them in the process.

Tagged With: catalyst, customer experience, customer x, event management, event planning, launching an event, live events

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